Refund policy

1. Return & Refund Policy

At Firoza Fabrics, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible.

Return Eligibility

Products may be eligible for return if:

• The product is damaged or defective upon delivery.
• You received the wrong product or design.
• The order is incomplete or an item is missing.

Return Conditions

• Contact us within 7 days of receiving your order.
• The product must be unused, unwashed, and in its original condition.
• Original packaging, tags, and accessories must be retained.
• Products that have been cut, stitched, washed, altered, or damaged after delivery are not eligible for return.

Non-Returnable Items

Customized, stitched, altered, or clearance/sale items may not be eligible for return unless they arrive defective or incorrect.

Refunds

Once the returned product is received and inspected, we will notify you regarding approval or rejection of the refund.

Approved refunds will be processed through the applicable payment method or another mutually agreed method.

Important: Original shipping charges may be non-refundable. Return shipping charges may apply unless the return is due to our mistake or a defective product.

To request a return, contact us:

WhatsApp/Phone: 0321 5766000
Website: firozafabrics.com